1. Introduction
Kimox VPN ("Kimox," "we," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
This policy applies to information collected through our website, applications, APIs, and support channels. It does not apply to third-party services that you connect to through the Kimox mesh.
2. Information We Collect
Account information: When you register, we collect your name, email address, organization name, and billing details. If you use single sign-on, we receive identity attributes from your identity provider.
Usage data: We collect information about how you interact with the Services, including device identifiers, connection timestamps, IP addresses used for coordination (not tunneled traffic), API calls, and admin console activity.
Technical data: Our clients may collect device metadata such as operating system version, client version, and network conditions to improve connectivity and diagnose issues. We do not inspect the content of traffic flowing through your mesh tunnels.
3. How We Use Your Information
We use collected information to provide, maintain, and improve the Services; to process billing and account management; to send service-related communications; and to respond to support requests.
We may use aggregated, anonymized data for analytics, product development, and security research. Aggregated data cannot be used to identify individual users or organizations.
5. Data Retention
We retain account information for as long as your account is active. Connection logs and audit data are retained according to your plan's retention period. You may request deletion of your account and associated data at any time.
Some information may be retained in backup systems for a limited period after deletion, or as required by law.
6. Security
We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments.
No method of transmission or storage is completely secure. We encourage you to use strong passwords, enable multi-factor authentication, and follow security best practices for your mesh configuration.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information. You may also have the right to object to or restrict certain processing activities.
To exercise these rights, contact us at privacy@kimox.vpn. We will respond to verified requests within the timeframe required by applicable law.
8. International Transfers
Kimox operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where required.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, contact our privacy team at privacy@kimox.vpn or write to Kimox VPN, Attn: Privacy, 548 Market Street, Suite 12000, San Francisco, CA 94104.